Submitted on November 18, 2025
Acme Corporation
Product Damage
25,450 kr
Nov 22, 2025
Customer reported significant damage to the shipped product during transit. The outer packaging showed signs of impact, and internal components were found to be compromised. Photos have been provided showing the extent of the damage. Customer is requesting either a full replacement or refund of the purchase amount.
Claim Submitted
Customer submitted claim with documentation and photos
Nov 18, 2025 at 10:24 AM
Assigned to Team Member
Claim assigned to John Doe for review
Nov 18, 2025 at 10:26 AM
Under Review
Investigation started - reviewing photos and documentation
Nov 18, 2025 at 11:15 AM
Comment Added
"Reviewing shipping carrier's handling report. Will update within 24 hours."
Nov 18, 2025 at 2:45 PM
John Doe
2 hours agoI've reviewed the photos and they clearly show transit damage. Contacting the shipping carrier for their report.
damage-photo-1.jpg
2.4 MB
damage-photo-2.jpg
1.8 MB
invoice.pdf
245 KB