KPI Analytics

Track your key performance indicators and business metrics.

5.2%

Resolution Rate

94.2%

18%

Avg Response Time

2.4h

Target: 3h

3.1%

Customer Satisfaction

4.8/5

12.8%

Cost Savings

255K kr

This month

Performance Trends

Futuristic glowing charts and graphs in a 3D rendering style, displayed on a dark background. Concept of financial data visualization and analytics

Claims by Category

Product Damage
342 (28%)
Shipping Delay
287 (24%)
Quality Issue
215 (18%)
Missing Items
178 (15%)
Wrong Item
124 (10%)
Other
62 (5%)

Processing Time by Priority

High 1.2 hrs
Average resolution time
Medium 2.8 hrs
Average resolution time
Low 4.5 hrs
Average resolution time

Team Performance

JD
John Doe 142
JS
Jane Smith 128
MJ
Mike Johnson 115

Resolved claims in last 30 days

Monthly Comparison

This Month 1,284 claims
Last Month 1,142 claims
+12.5% Growth rate

Performance vs. Targets

Resolution Rate

94.2%

Target: 90% ✓

Response Time

2.4h

Target: 3h ✓

Satisfaction Score

4.8/5

Target: 4.5 ✓

First Contact Resolution

82%

Target: 85%